At Olive Books, customer satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we have created this Refund Policy to provide clear guidance on how returns and refunds are handled. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Refunds

You may request a refund or exchange for items purchased from Olive Books if:

  • The item is defective, damaged, or arrives in an unsatisfactory condition.
  • The item delivered is different from what was ordered.
  • You wish to return an eligible product within the allowed time frame (as specified below).

Please note that digital products, including e-books and downloadable content, are generally non-refundable unless there is a technical issue on our part.

2. Refund Request Time Frame

  • Physical Books: Refund requests must be submitted within 30 days of delivery.
  • Digital Products: Refunds for digital products are considered on a case-by-case basis and must be requested within 7 days of purchase.

Requests submitted after these periods may not be eligible for a refund.

3. Condition of Returned Items

To qualify for a refund or exchange:

  • Books must be in their original condition, with all packaging, tags, and accessories intact.
  • Products that show signs of use, damage, or tampering may not be eligible for a full refund.

We reserve the right to inspect returned items before issuing a refund.

4. Refund Process

Once your return is received and inspected:

  • Refunds will be processed to the original payment method used for the purchase.
  • The refund may take 5–10 business days to appear on your account, depending on your bank or payment provider.
  • Shipping costs are non-refundable unless the return is due to an error by Olive Books.

5. Exchanges

If you wish to exchange an item:

  • Contact our customer support team to request an exchange.
  • Exchanges are subject to product availability.
  • Any difference in price will be adjusted at the time of the exchange.

We strive to make the exchange process as quick and convenient as possible.

6. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Digital products and downloadable content (unless defective)
  • Gift cards and vouchers
  • Personalized or custom-ordered books

Please review product descriptions carefully before purchasing.

7. How to Initiate a Refund

To start a return or refund process:

  1. Contact our customer support team at:
    Email: [email protected]
    Phone: +1 613-232-8461
  2. Provide your order number, product details, and reason for return.
  3. Follow the instructions provided by our team to securely return your item.

We aim to respond to all refund requests promptly and guide you through the process step by step.

8. Shipping Returns

  • Customers are generally responsible for return shipping costs unless the return is due to an error by Olive Books.
  • We recommend using a trackable shipping method to ensure your return reaches us safely.
  • Olive Books is not responsible for items lost or damaged during return shipping.

9. Contact Information

For any questions, concerns, or assistance regarding refunds or returns, please reach out to our support team:

Address: 74 Daly Ave, Ottawa, ON K1N 6E4, Canada
Phone: +1 613-232-8461
Email: [email protected]

Our team is dedicated to ensuring a smooth and satisfactory resolution for all refund and return requests.

10. Policy Updates

Olive Books reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage customers to review this policy periodically to stay informed.